Deep Clean Colorado – Service Terms & Conditions

Deep Clean Colorado (DCC) provides professional residential cleaning services under three primary levels:

Regular Cleaning: Routine upkeep for homes in good condition.
Deep Cleaning / Core Reset: Intensive restoration targeting accumulated dust and grime.
Move-In / Move-Out: Top-to-bottom cleaning for vacant properties (includes interior of empty cabinets and standard appliances).
Exclusions: We do not handle biohazards (mold, blood, animal waste), high-reach areas (>8ft), or moving heavy furniture.

Core Reset Benefit: Active subscribers receive one (1) complimentary Deep Cleaning ("Core Reset") every six (6) consecutive months of paid membership.
Billing: Subscriptions are billed automatically via Square. Canceling before the 6-month mark forfeits the complimentary Core Reset.

After payment is completed, DCC has up to 24 hours to contact the client to confirm:

Scheduling details and address accuracy.
Access instructions and service category verification.
Note: Services are performed only after this confirmation process is complete.

Pricing is based on client-provided information. DCC verifies property size using publicly available property records.
If the actual size does not match the booking: The correct category will be confirmed before execution. DCC reserves the right to adjust, upgrade, or cancel the service if an agreement is not reached.

Each service includes a maximum number of standard trash bags:

Regular Cleaning: Up to 2 bags.
Deep Cleaning: Up to 4 bags.
Move-In / Move-Out: Up to 6 bags.
Excess trash (undeclared conditions or disposal of personal items) may require an Add-On fee with client approval.

Service times shown during booking are estimates for scheduling purposes only and do not represent a guaranteed duration.
Services may be completed by 1 to 2 professional cleaners for efficiency. The scheduled time block does not necessarily reflect the exact time spent inside the property.

DCC uses industrial-grade solutions and HEPA-filter equipment as standard.
Specialized Requests: The use of Pet-Safe, Non-Toxic, or Eco-Friendly products is available strictly upon customer request (Pet Protocol Add-On). DCC is not liable for sensitivities or reactions to standard or requested cleaning agents.

Lock-Out Fee: If our team cannot access the property within 15 minutes of the scheduled time, a fee of 50% of the service cost will apply.
48-Hour Rule: Cancellations or rescheduling must be made at least 48 hours in advance. Late cancellations (<24 hrs) will be billed at full price.

DCC reserves the right to refuse, stop, or cancel service due to:

Acceptance: Once a service is completed and accepted by the client, it is considered fulfilled.
24-Hour Review: Any quality concerns must be reported with photos within 24 hours for review and re-cleaning.
No-Refund Policy: Due to the customized nature of our work, no refunds are issued once a service is completed and accepted.

Pause Limit: Active memberships may be paused for a maximum of two (2) consecutive billing cycles per 6-month period.
Core Reset Eligibility: Pausing a subscription extends the timeline for the complimentary "Core Reset." The 6-month requirement is based on six months of active, paid service, not calendar time.
Re-Entry Condition: If a pause exceeds two cycles, DCC reserves the right to require a one-time "Deep Cleaning" fee upon return to restore the property to maintenance standards before resuming the discounted membership rate.
Automatic Resumption: Following the pause period, billing will resume automatically via Square unless a formal cancellation is processed.